Success Story IV:
Replacement of a customized solutions-based, heterogeneous system landscape with SAP R/3.
Reorganization of the sales process and service process, including resource planning and scheduling as well as integration of a customized mobile sales solution.
Realization of challenging service processes assuring end-to-end transparency of the order status despite decentralized creation of goods and services; process and system related integration of the subsidiaries
Course of action
- QM accountability and integration management for all processes and applications
- Modelling of SAP target processes, design and customizing of the SAP functions
- Prototyping of the future SAP applications and analysis of the requirements together with the users
- Design and development of the interface to the Mobile-Sales-Tool
- Master data cleansing and migration from diverse systems
- Test management and conducting user tests
- Go-Live of the applications and subsequent support
Business value delivered
Increase in productivity and a greater transparency of order processing through standardization and structuring of the processes